Service Level Agreement (SLA)

Availability

我们目标维持 api.aimodelapi.ai 网关及控制台的高可用，实际状态见 /status。 上游模型厂商或云服务商故障不在 SLA 赔偿范围内。

Support

• Navigator in-app support: 7×24 automated assistance.
• Email support@aimodelapi.ai: billing disputes within 24 business hours.
• Enterprise customers: custom SLA by contract via sales@aimodelapi.ai.

Exclusions

• Scheduled maintenance (announced on /status).
• Force majeure, DDoS, or customer-side misconfiguration.
• Upstream provider outages or model deprecations.